Terms and Conditions of Service – Demon Leisure

A Wholly Owned Brand of Jacksons Leisure Group Ltd

Registered in England and Wales | Company Registration Number: 17130380

Registered Office: 20 Wenlock Road, London, N1 7GU, England

Last Updated: 1st May 2026

1. Definitions and Interpretation

In these Conditions, the following definitions apply:

• “Brand / The Company” means Demon Leisure, a wholly owned trading brand of Jacksons Leisure Group Ltd.
• “Client / Customer” means the individual, consumer, business entity, or trade contractor making the Booking or entering into a Contract for Services.
• “Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession, protected under the Consumer Rights Act 2015.
• “Trade / Commercial Client” means any individual or corporate entity acting for purposes relating to their trade, business, craft, or profession on a trade-to-trade basis.
• “Booking” means a booking for our Services as detailed in a Quote, work order, or digital invoice.
• “Conditions” means these Terms and Conditions of supply as updated from time to time.
• “Contract” means the legally binding agreement between the Company and the Client for the provision of Services, incorporating these Conditions.
• “Services” means the conversion, repair, upgrade, customisation, safety checks, habitation checks, and related engineering works provided by the Company to any Leisure Vehicle or Commercial Unit.
• “Leisure Vehicle” means campervans, motorhomes, tourer caravans, static caravans, trailers, and boats.
• “Commercial Unit” means bespoke custom commercial vehicles including, but not limited to, book vans, catering trucks, promotional vehicles, and mobile workshops.
• “Trade Account” means a pre-approved commercial credit account governed by Clause 9 of these Conditions, offering deferred payment terms.

2. Scope and Application of These Conditions

2.1 Dominance of Terms

These Conditions govern all Contracts between the Company and the Client to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by law, trade custom, practice, or course of dealing.

2.2 England and Wales Registration and Choice of Law

Jacksons Leisure Group Ltd is a corporate entity registered in England and Wales under company number 17130380, with its registered office located at 20 Wenlock Road, London, N1 7GU, England. This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed exclusively in accordance with, the laws of England and Wales.

2.3 Entire Agreement

The Contract constitutes the entire agreement between the parties. The Client acknowledges that it has not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of the Company which is not set out in the Contract.

2.4 Absolute Restriction on Contractual Authority

• Exclusive Director Authority: The Client explicitly acknowledges and agrees that only a registered statutory Director of Jacksons Leisure Group Ltd holds the actual or ostensible legal authority to enter into a Contract, amend an existing Contract, vary an approved Quote, or waive any provision within these Conditions on behalf of the Company or the Brand.
• Exclusion of Unauthorised Personnel: No workshop manager, frontline technician, employee, engineer, office administrator, receptionist, customer service agent, independent subcontractor, or external sales agent has any authority whatsoever to create a legally binding agreement or change contractual terms.
• Application to Trade and B2B Agreements: This restriction applies strictly and without exception to all Business-to-Consumer (B2C) clients and all Trade Account / Business-to-Business (B2B) commercial contracts.
• Invalidity of External Promises: Any verbal statement, written promise, email modification, handwritten note, or discount offered by any individual other than a registered Director is legally void, non-binding, and completely unenforceable against the Company.

3. Bookings, Deposits, Payments, and Digital Acceptance

3.1 Binding Offer

Acceptance of a written or digital quotation by the Client constitutes an absolute offer to enter into a binding contract subject to these Conditions.

3.2 Deposit and Final Balance Payment Structure (Non-Trade Accounts)

• Booking Deposit: A non-refundable deposit of 20% of the total estimated gross invoice value is required immediately to secure a workshop slot and confirm the Booking. This initial booking deposit must be paid exclusively via our secure online card payment portal.
• Stage Payments: An additional 20% stage payment may be mandated by the Company prior to or upon the day of vehicle induction/inception, depending entirely on the material-heavy or custom-manufactured scope of the works.
• Video Handover and Final Acceptance Protocol: Prior to the settling of any final invoice or the release of the vehicle, the Company will send a detailed high-definition video showcase to the Client highlighting the completed works and technical installations.
  • The Review Window: The receipt of this video marks the Client’s formal opportunity to inspect the aesthetic and structural scope of works digitally and to register any discrepancies, issues, or variations they believe do not match the contract text.
  • Acceptance by Conduct: Payment of the final remaining balance following receipt of the video constitutes an absolute, final, and legally binding contract acceptance of the quality, scope, and execution of the completed works.
• Final Balance Restriction: The remaining final balance must be paid in full via BACS / Direct Bank Transfer only. No card payments, cheques, or alternative financing methods will be accepted for final balances. Fully cleared bank funds must be sitting in the Company’s account prior to the arrangement of collection, drop-off, or delivery of the vehicle. No vehicle will leave the physical possession of the Company under any circumstances without cleared bank transfer funds.

3.3 Supporting Law on Video Acceptance

The digital handover and acceptance framework set out in Clause 3.2 operates in compliance with statutory and common law standards:

• The Consumer Rights Act 2015 (Section 49 – Reasonable Care and Skill): The Company provides the video showcase as an explicit tool for the Client to verify that the services conform to agreed standards. By executing payment after viewing, the Client confirms satisfaction with the visible elements of the service.
• Acceptance by Conduct: Under established contract law principles, a party’s unequivocal actions—such as paying a final invoice balance after being provided clear visual evidence of work completion—constitutes clear acceptance of the performance of the contract. This acts as a legal bar, preventing the Client from later alleging that visible elements of the build or scope do not match the original specification.

3.4 Strict Finality of Bespoke Quotes

Due to the highly specialised planning, component allocation, and ordering timelines required for Leisure Vehicles and Commercial Units, once a quotation has been accepted and the initial deposit processed, no design alterations, reduction in work scope, or modifications will be permitted or entertained except at the absolute discretion of a Company Director and accompanied by an official, signed Variation Order detailing additional administrative and material costs.

4. Consumer Rights & The Reality of Bespoke Adjustments

4.1 Notice on Bespoke Exclusions

Clients who enter into contracts as Consumers are hereby explicitly notified that the vast majority of conversion, upgrading, and custom repair services offered by Demon Leisure involve goods and materials made to the consumer’s express specifications or are clearly personalised.

4.2 Statutory Cancellation Carve-Out

Consequently, pursuant to Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, there is no statutory right to a 14-day cooling-off cancellation period once components have been ordered, or works have been scheduled and allocated.

4.3 Deposit Forfeiture for Idle Vehicles

If a deposit is paid but the Client fails to present the vehicle at the designated workshop, fails to initiate the scheduled work, or completely ceases communication for a period exceeding two (2) calendar months from the date payment was received, the Client shall absolutely forfeit the deposit. The Company will close the job file without liability or obligation to issue refunds or compensation.

5. Formal Online Dispute Resolution and Complaint Procedure

The Company prides itself on expert craftsmanship. However, if a dispute arises regarding the quality, execution, safety, or standard of works completed, the Client must follow this strict, contractually mandated protocol. No deviation from this protocol will be recognised by the courts.

5.1 Step 1: Mandatory Online Submission

All complaints, faults, or warranty notifications must be submitted digitally via the dedicated Jacksons Leisure Group Ltd online complaints and contact page: https://www.jackleisure.com/contact

5.2 Evidentiary Exclusion Rule

Demon Leisure operates on strict scientific and engineering inspection frameworks. The Company does not accept, nor will it consider as a substitute for a physical inspection, any photographs, videos, digital files, or third-party mechanical reports produced by independent garages, inspectors, or the Client. External media can be uploaded to initiate an inquiry, but they will never form the basis of a final determination.

5.3 Step 2: Initial Evaluation and Director Escalation

Upon receipt of the online form, an initial electronic evaluation of the job record, digital telemetry, and photos taken during build phases will be conducted. If the complaint merits further technical investigation, an initial case file report will be generated and passed directly to a Company Director.

5.4 Step 3: Mandated Physical Workshop Inspection & Replications

The Company will issue a formal request for the Leisure Vehicle or Commercial Unit to be returned to a designated Demon Leisure workshop location for a full physical diagnostic inspection.

• Our specialised technicians will carry out intensive structural, mechanical, or electrical diagnostic tests and will attempt to replicate the exact fault or issue described by the Client under controlled conditions.
• A comprehensive physical evidence matrix will then be compiled for the Director, pulling together: workshop CCTV footage, all written/email strings, call recordings, internal technician job sheet notes, digital diagnostics, and raw workshop photography/video.

5.5 Interference with Evidence, Independent Works, and Refusal of Inspection

A physical inspection by the Company’s own engineers is a fundamental material requirement of this contract.

Interference and Verification Carve-Out: If the Client has alternative mechanical, structural, or electrical work performed on the vehicle by themselves or any third-party garage prior to a formal diagnostic inspection by Demon Leisure, or if the Client explicitly refuses to deliver the vehicle to our specified workshop for diagnostic testing, our technicians cannot verify the alleged issue. Because third-party intervention destroys the diagnostic chain of custody, the Company cannot determine whether a fault was original or introduced by external tampering. Consequently, the complaint file will be permanently closed, and the Company shall be entirely absolved of all further liability, warranty obligations, or performance requirements.

5.6 Alignment with the Consumer Rights Act 2015

The provisions in Clauses 5.5, 5.7, and Section 6 are strictly in line with the statutory frameworks of the Consumer Rights Act 2015:

• The Right to Repair or Replacement (Section 23): The Act explicitly gives the trader (the Company) the first opportunity to provide a remedy (a repair or replacement) before a consumer can demand a price reduction or exercise the final right to reject the goods/services. By refusing remedy works or taking the vehicle elsewhere, the consumer actively blocks the trader’s statutory right to cure.
• Failure to Mitigate Losses & Destruction of Proof: Under established statutory and common law principles, a consumer has a legal duty to mitigate their losses. Authorising independent third-party work before an inspection prevents the original technician from assessing the alleged non-conformity. In court, this prevents the claimant from proving their case, rendering subsequent financial or legal claims completely unenforceable.

5.7 Step 4: The Remedy Works Protocol

In strict compliance with Chapter 3 (Part 1) of the Consumer Rights Act 2015 (for Consumers) and English Common Law (for Trade Clients), if a complaint or defect is upheld by the Director following an inspection, the Company has the absolute legal right to a first opportunity to repair or cure the defect. The Client is contractually required to permit the Leisure Vehicle or Commercial Unit to be retained at or returned to our workshop for these remedy works. If the Client refuses to allow the Company to execute remedy works within our facilities, the matter will be permanently closed, and the Company will be absolved of all further liability, financial obligations, or performance requirements.

5.8 Final Legal Settlement Agreements

If a determination, remedy, or discretionary goodwill compensation structure is mutually accepted by both parties following the Director’s review, a formal Legal Settlement and Release Agreement will be dispatched to the Client. This document must be physically or digitally signed before any remedy works commence, or before any financial compensation or components are released. This agreement will act as a full and final waiver of all past, present, or future claims relating to the specific booking.

6. Pre-Existing Base Vehicle Condition & Used Leisure Vehicle Realities

6.1 Exclusion of Liability for Pre-Existing Conditions

The Client explicitly acknowledges that the vast majority of Leisure Vehicles and Commercial Units brought to the Company for conversion, repair, heating installation, or electrical upgrading are used, second-hand, or pre-owned vehicles. Consequently, the Company accepts zero legal liability or financial responsibility for any hidden, latent, or pre-existing defects, structural failures, or system errors discovered within the base donor vehicle before, during, or after the execution of our contracted Services.

6.2 Scope of Used Vehicle Hazards

This exclusion includes, but is not limited to:

• Pre-existing structural corrosion, rust, chassis rot, or historic accident damage hidden behind factory ply lining, body panels, or underseal.
• Latent mechanical defects within the engine, drivetrain, steering, braking systems, or emissions networks.
• Degraded, brittle, or non-standard factory wiring looms, or pre-existing electrical faults caused by amateur, third-party, or non-certified historic modifications.
• Inherent structural leaks, water ingress, dampness, or timber frame rot within the body shell of older donor vehicles.

6.3 Secondary Component Failures

Where the Company connects new components (such as diesel heaters, lithium battery banks, or solar arrays) to the vehicle’s pre-existing systems, the Company is not liable if the installation triggers a failure or highlights an existing weakness in the base vehicle’s old infrastructure (e.g., an ageing fuel pump failing when tapped for a diesel heater line, or old vehicle batteries failing to charge due to an upgraded alternator setup).

6.4 Supporting Legal Frameworks

This contractual carve-out operates in strict conformity with the following legal standards:

• The Consumer Rights Act 2015 (Section 9 – Satisfactory Quality): Under the Act, the standard of “satisfactory quality” is assessed by what a reasonable person would consider acceptable, explicitly taking into account the age, mileage, history, and price of the goods. A reasonable person cannot expect an ageing, used commercial donor van or pre-owned caravan to be free from wear and tear, hidden deterioration, or latent defects. The Company’s duty is strictly to perform its Services with reasonable care and skill (Section 49), not to insure or guarantee the structural or mechanical integrity of the Client’s pre-owned vehicle.
• Principle of Proving Causation: In any contract dispute, the burden of proof rests entirely on the claimant (the Client). If a fault emerges or is discovered in an area of a used vehicle where the Company was working, the Client must legally prove that the fault was directly and proximately caused by the negligence or poor workmanship of the Company’s technicians, rather than being a pre-existing condition, wear and tear, or accidental deterioration. Discovery does not equal causation.

7. Pre-Workshop Checklist, Cargo Clearance, and Penalties

7.1 Mandatory Pre-Workshop Checklist

Before any vehicle is accepted into a Demon Leisure facility or workshop zone, the Client must fully execute and submit our formal Pre-Workshop Checklist. The Client explicitly warrants that this document will be completed in an entirely honest, accurate, and transparent manner, fully declaring any known mechanical quirks, structural damage, electrical anomalies, or existing system faults. The Company reserves the right to refuse entry to any vehicle if the checklist is incomplete, unsubmitted, or found to contain deceptive omissions.

7.2 Strict Clearance of Cargo and Work Areas

The Client is strictly required to completely clear the vehicle of all personal items, loose cargo, equipment, and personal belongings prior to drop-off. Furthermore, the specific physical zones where technicians are scheduled to work (e.g., garages, under-seat cavities, battery lockers, bed frames, or under-chassis spaces) must be entirely stripped, clean, and accessible in accordance with our standard pre-workshop instructions.

7.3 Labour Obstruction and Clearance Fees

If a vehicle is delivered to the workshop and found to violate the clearance requirements outlined in Clause 7.2:

• The Clearance Fee: The Company will levy an automatic administrative surcharge of £75.00 + VAT to cover the cost of professional storage crates, protective materials, and the manual handling required to safely extract and log the Client’s personal belongings.
• Billing of Delayed Labour: Any workshop delays, technician downtime, or scheduling bottlenecks caused by our staff being required to clear, clean, or dismantle un-cleared customer spaces will be billed directly to the Client at our standard hourly workshop labour rate of £90.00 + VAT per hour, applied in minimum 30-minute blocks.
• Exclusion of Liability: The Company accepts absolutely zero civil or financial liability for the loss, accidental damage, or tracking failure of any personal property, electronics, clothing, or valuables that were left inside the vehicle in breach of these guidelines.

8. General Client Responsibilities & Vehicle Content

• Verification of Technical Scope: It is the sole responsibility of the Client to verify that the physical, structural, and electrical specifications detailed within the Quote match their requirements perfectly prior to signature. The Company bears zero liability for omissions or design flaws implicitly expected by the Client but not listed textually within the written Quote scope.
• Insurance Representation: While the Company maintains comprehensive trade garage-keeper insurance policies covering vehicles under our care, control, and command, the vehicle remains insured under its primary owner’s policy against acts of God, structural force majeure, or unprovoked localised incidents. The Client warrants that the vehicle is fully road-legal, insured, and taxed.

9. Trade-to-Trade Accounts & 30-Day Deferred Payments

The provisions within this Section 9 apply strictly to approved commercial businesses, trade partners, and professional fleets operating on a trade-to-trade basis.

9.1 Credit Discretion and Underwriting

The opening of a Trade Account is a privilege granted at the absolute discretion of Jacksons Leisure Group Ltd and is subject to rigorous external credit checks, director guarantees, and financial underwriting. The Company reserves the right to slash credit limits or withdraw 30-day deferred payment terms instantly without notice or explanation.

9.2 Strict 30-Day Net Terms

All invoices issued to a Trade Client must be paid in full without any deduction, set-off, or withholding within 30 days net from the exact date printed on the face of the invoice, regardless of when completion delivery occurred.

9.3 Late Payment Statutory Interest & Debt Recovery

If a Trade Client defaults on an invoice payment by even twenty-four (24) hours past the 30-day limit, the Company will apply the full force of the Late Payment of Commercial Debts (Interest) Act 1998:

• Statutory interest will accumulate daily on the outstanding gross balance at a rate equal to the Bank of England Base Rate plus 8%.
• The Trade Client will automatically become liable to pay the Company’s full internal and external debt collection costs, legal representative fees, administrative fees, and court tracking expenses on an indemnity basis.
• All other outstanding invoices issued to that specific Trade Client—even those within their standard 30-day window—will immediately accelerate, become due instantly, and become subject to collection actions.

10. Non-Payment, Work Suspension, Storage Fees, and the Right of Sale

10.1 Right of Work Suspension

If any payment phase is missed, or if a Trade Account falls overdue, the Company will instantly suspend all physical work across all vehicles owned by or associated with that Client. The Company accepts no liability for subsequent project delays, missed commercial bookings, or material degradation due to suspension.

10.2 Exercise of Contractual and Common Law Right of Lien

The Company reserves an absolute Contractual Lien and an English Common Law Possessory Lien over any Leisure Vehicle, Commercial Unit, trailer, boat, or equipment delivered into our possession. Under English law, the Company has the absolute legal right to physically lock up and retain possession of the vehicle, refusing its release until every penny owed to Jacksons Leisure Group Ltd (including accrued interest and storage fees) has been paid in full via fully cleared bank funds.

10.3 Storage Fee Accumulation

If a vehicle remains uncollected for more than forty-eight (48) hours following an official Notice of Completion, or if a vehicle is frozen in our workshop due to a non-payment dispute, a mandatory storage charge of £12.00 per calendar daywill be applied to the account. This fee accumulates continuously until the vehicle is formally signed out and released.

10.4 Statutory Powers of Sale & Open Market Disposal

If a debt, invoice balance, or storage fee assessment remains entirely unpaid for a period exceeding thirty (30) calendar days from the date of the final non-payment demand, the Company shall initiate legal disposal and sale procedures under the Torts (Interference with Goods) Act 1977:

1. The Company will issue a formal, final statutory 14-day Notice of Intention to Sell under Section 12 of the Act via recorded delivery to the last known address of the Client.
2. Upon expiration of that notice, if the debt remains unsettled, the Company will sell the Leisure Vehicle or Commercial Unit on the open market or via commercial auction at the best price reasonably obtainable.
3. The proceeds of the sale will be stripped and applied directly to cover: the total underlying debt, accumulated 8% interest, all accrued £12/day storage fees, auctioneer commissions, transport fees, and our complete external legal costs.
4. Any residual balance left over after paying these items will be held by the Company without interest and can be claimed by the original Client upon submission of validated identity documents within six (6) months of the sale date. Unclaimed balances past six months will be absorbed completely by the parent company to protect against ongoing administrative overheads.

11. Exclusion and Absolute Limitation of Liability

11.1 The Statutory Flooring

Nothing in these Conditions limits or excludes the Company’s liability for death or personal injury caused by its direct negligence, fraud, fraudulent misrepresentation, or any other matter which cannot be legally limited or excluded by English law.

11.2 Financial Caps on Indemnity

Subject to Clause 11.1:

• The Company shall under no circumstances whatsoever be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business opportunity, loss of rental revenue, loss of holiday enjoyment, third-party campsite cancellation fees, or any indirect or consequential financial damages arising under or in connection with the Contract.
• The Company’s total aggregate liability to the Client in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be strictly capped at and shall not exceed 100% of the net sum actually paid to the Company by the Client for the specific Services under that explicit invoice.

11.3 Force Majeure

The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (including, but not limited to, supply chain failure, global shipping bottlenecks, acts of God, localised power grid failure, severe weather anomalies, or labour strikes).

12. Direct Property Reclamation and Component Deactivation

12.1 Retention of Title (All-Monies Clause)

Title to and ownership of all parts, upgrades, appliances, lithium battery networks, pop-top roofs, custom cabinetry, solar arrays, and internal structural components supplied by Demon Leisure shall never pass to the Client until Jacksons Leisure Group Ltd has received payment in full, in cleared funds, for all services rendered and all outstanding invoices.

12.2 Right of Entry and Deactivation

Until ownership passes, the Client grants the Company an irrevocable, absolute licence to enter any premises where the vehicle is stored to inspect it, or to physically rip out, remove, or digitally deactivate any installed components if non-payment occurs.

• While technicians will make a reasonable effort to leave the vehicle in its original state, the Client explicitly acknowledges that custom conversion work alters structural components permanently.
• The Company bears zero liability for cosmetic damage, holes, or mechanical deficits remaining after the lawful removal of unpaid parts. The full cost of decommissioning and removal will be billed directly to the Client.

13. Strict Zero-Tolerance Behaviour Framework

13.1 Protected Status of Staff

Demon Leisure and Jacksons Leisure Group Ltd will not tolerate any form of abusive, threatening, hostile, or harassing behaviour directed toward our engineers, workshop technicians, frontline office staff, or digital administrators.

13.2 Trigger Thresholds

The definition of non-compliant behaviour includes, but is not limited to:

• Shouting, aggressive gesturing, or using profanity/derogatory terms in person or over telephone calls.
• Sending overly repetitive, demanding, or intimidating emails designed to flood our digital workspace or coerce staff (Digital Harassment).
• Posting defamatory or unsubstantiated claims on social media or public forums while a formal workshop dispute investigation is actively running.

13.3 Instant Termination of Contract and Remedies

If a Client breaches this zero-tolerance policy, a Director will issue an immediate Notice of Contract Termination for Cause.

• The Client will be ordered to immediately remove their vehicle from our property in whatever state of teardown or completion it is currently in.
• Any deposits paid will be permanently withheld, all active warranty files will be instantly cancelled, and the Client will remain fully liable to settle all outstanding hours of labour and components used up to the minute of termination. Severe incidents will be filed directly with local law enforcement under relevant legislation, including the Protection from Harassment Act 1997.

14. Governing Law and Exclusive English Jurisdiction

14.1 Governing Law

This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the laws of England and Wales.

14.2 Submission to Jurisdiction

Each party irrevocably agrees that the Courts of England and Wales (including the County Court system and the High Court of Justice) shall have absolute and exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation.

15. Absolute Prohibition of Photography, Video Recording, and Media Filming

15.1 Private Property Status

The Company’s workshop facilities, offices, storage yards, and surrounding curtilage are strictly private property and are closed to the general public. There is no public right of access or implied licence to enter or film within our premises under any circumstances.

15.2 Comprehensive Recording Ban

The use of mobile phones, cameras, drones, smart wearable devices, or any other electronic equipment by a Client, visitor, third-party agent, or member of the press and media to take photographs, capture video footage, or record audio within our facilities or of our staff members is strictly prohibited without the express, prior written authorisation of a Company Director.

15.3 Contractual Liquidated Damages Surcharge

Any violation of Clause 15.2 shall be treated as a material breach of contract and an unlawful trespass. For every individual incident (defined as a single photograph, video clip, or audio track captured, or each distinct time a camera is activated), an automatic contractual liquidated damages fee of £1,000.00 + VAT will be levied directly onto the Client’s account. The Company reserves the right to retain the Client’s vehicle under our Right of Lien (Clause 10.2) until this penalty is paid in full.

15.4 Supporting Legal Frameworks for Filming Bans

This prohibition and the corresponding financial penalty are robustly supported by the following legal frameworks in England and Wales:

• The Law of Trespass and Absolute Right of Exclusion: Under English civil law, a private property owner or lawful occupier has an absolute right to control who enters their land and to set the precise terms of that entry. Imposing a complete ban on filming is a lawful condition of entry. If a person films after being told it is banned, their licence to be on the property is instantly revoked, rendering them a trespasser.
• Protection from Harassment Act 1997: Unauthorised filming or photographing of workshop staff, technicians, or administrators while they are performing their duties can constitute a course of conduct that causes fear, alarm, or distress to employees. The Company has a statutory duty to protect its workforce from such behaviour.
• UK GDPR and Data Protection Act 2018: The faces, voices, and identifying characteristics of our mechanics and staff constitute protected personal biometric data. Unsanctioned filming and capturing of this data without a lawful basis or documented consent is a severe breach of data protection laws.
• Contractual Liquidated Damages Principles: Under contract law, a pre-determined financial charge for breaking a rule is fully enforceable if it protects a legitimate business interest and is not wildly extravagant. Protecting proprietary technical build methods, commercial trade secrets, and employee privacy are heavily recognised as legitimate business interests justifying a £1,000 penalty.

16. Strict Appointment-Only Access & Protected Social Enterprise Safe Space

16.1 No “Drop-Ins” Permitted

Demon Leisure operates on a strict, mandatory appointment-only basis. No unscheduled “drop-ins,” ad-hoc visits, or unannounced vehicle drop-offs will be permitted under any circumstances.

16.2 Progress Inspection Restrictions

This restriction applies unconditionally to all existing and current customers. Clients are strictly barred from dropping into the workshop unannounced to inspect the live status of their vehicle build, view ongoing technical works, or speak directly with technicians.

• Any Client who arrives without a pre-arranged, formally confirmed appointment slot booked through our administrative office will be categorically refused access to the premises and ordered to leave immediately.
• Continued violation of this policy or attempting to force entry into the workshop zones will result in the immediate termination of the contract for cause under Section 13 (Zero-Tolerance Framework).

16.3 Shared Premises Notice: Legally Protected Safe Space

The Client is hereby formally notified that the Company shares its physical premises, workshop footprint, and communal facilities with a registered Social Enterprise that provides vital, sensitive support, training, and work placement opportunities to vulnerable adults, including individuals managing severe mental health conditions, neurodivergent conditions, and a range of complex cognitive or social challenges. Consequently, our facility is recognised as a Legally Protected Safe Space. The presence of unannounced strangers, unexpected crowds, or aggressive, unvetted individuals severely disrupts the therapeutic and protective environment required by these vulnerable persons, posing a direct threat to their emotional stability, psychological safety, and physical well-being.

16.4 Supporting Legal Frameworks for Safe Spaces

The strict enforcement of our appointment-only mandate and the protection of our shared footprint is heavily anchored in the following statutory frameworks:

• The Equality Act 2010 (Duty to Make Reasonable Adjustments): The Social Enterprise operating within our facility has a strict statutory duty to create, maintain, and safeguard an environment that accommodates and protects disabled persons (which explicitly includes individuals with diagnosed long-term mental health conditions). Restricting public access and enforcing an appointment-only rule is a necessary and legally justifiable “reasonable adjustment” to protect vulnerable service users from psychological harm or distress.
• Health and Safety at Work etc. Act 1974 (Section 3): The Company has a strict legal obligation to conduct its business operations in a manner that ensures, so far as is reasonably practicable, that persons not in our employment(including the vulnerable service users of the social enterprise) are not exposed to risks to their health or safety. Allowing unvetted, unannounced members of the public into an active, high-risk technical workshop environment containing vulnerable individuals is a severe violation of workplace safety laws.

17. Digital Reputation Protection, Public Defamation, and Online Reviews

17.1 Notice of Lawful Dispute Channels

The Company provides a transparent, legally binding multi-step dispute resolution mechanism under Section 5 of these Conditions. The Client explicitly agrees to exhaust all internal grievance procedures, including physical diagnostic testing and Director-led review, prior to publishing any public commentary, online reviews, or social media statements regarding the Company’s services or staff.

17.2 Prohibition of Defamatory and Unsubstantiated Claims

The Client shall not make, publish, or cause to be published on any digital platform (including but not limited to Google Business Profiles, Facebook, Trustpilot, or specialised van-life forums) any statement that is untruthful, misleading, or visually manipulated.

17.3 Contractual Indemnity for Reputation Tainting

If the Client publishes an online review or digital statement containing statements of fact that cannot be verified by a physical, scientific diagnostic inspection at a Demon Leisure workshop, or if they publish media depicting systems altered by third-party tampering (in breach of Clause 5.5), such action shall constitute a material breach of contract. 

The Client shall become immediately and unconditionally liable to indemnify Jacksons Leisure Group Ltd for all associated corporate losses, including:

• The cost of professional digital reputation management services to mitigate the impact of the smear.
• All legal fees (on an indemnity basis) incurred in drafting and serving formal Cease and Desist Notices or Defamatory Claim Letters under the Defamation Act 2013.
• Quantifiable loss of business revenue resulting directly from the unverified public statements.

18. Strict Exclusion on Customer-Supplied Parts and Components

18.1 General Prohibition

To safeguard workplace safety, maintain engineering excellence, and protect the integrity of our installations, Demon Leisure operates on a strict policy where all parts, appliances, cabling, structural components, and conversion kits must be sourced directly through the Company’s approved supply chain.

18.2 Discretionary Exception and Absolute Warranty Waiver

If, by way of a rare written exception signed exclusively by a Company Director, the Client is permitted to supply their own components (e.g., a specific second-hand appliance, a pre-purchased lithium battery, or a niche solar regulator) for our technicians to fit, the installation is governed by the following strict legal conditions:

• Zero Parts Warranty: The Company provides absolutely zero warranty, guarantee, or performance assurance regarding the functionality, lifespan, efficiency, or safety of any customer-supplied part.
• The Diagnostic Isolation Rule: If a customer-supplied part fails, degrades, or causes a wider system failure (such as an unvetted battery bank damaging a newly installed charging system), the Company is entirely absolved of all liability. Any subsequent diagnostic investigations, labour to extract the failed part, or repair works required to fix collateral damage to the vehicle will be billed to the Client at our full standard workshop labour rate of £90.00 + VAT per hour.
• Exclusion of CRA Protection: The Client explicitly acknowledges that under the Consumer Rights Act 2015, statutory rights regarding the “satisfactory quality” and “fitness for purpose” of goods apply only to goods supplied by the trader. By bringing their own parts, the Client strips themselves of these consumer protections for those components, and the Company’s liability is confined strictly to the physical task of fitting the item with reasonable care and skill (Section 49).

19. Extended Harassment Framework & Off-Premises Protection

19.1 Protection Beyond the Workshop Footprint

The zero-tolerance framework established in Section 13 is hereby explicitly extended to cover all communication vectors and geographical locations. The Company owes a statutory duty of care to ensure the psychological and physical safety of its workforce, which applies whether an employee is active inside the workshop, travelling for business, or off-duty.

19.2 Prohibited Communication and Stalking Behaviours

The Client, their family members, or agents acting on their behalf are strictly prohibited from engaging in any of the following behaviours:

• Attempting to contact workshop technicians, apprentices, or managers via their private, personal social media profiles (including Facebook, Instagram, LinkedIn, or personal WhatsApp accounts).
• Approaching, filming, or photographing employees off-premises, outside our gates, or in local public spaces.
• Directing unsolicited communications to the staff, students, or managers of the independent Social Enterprise that shares our facility footprint, with the intent to pressure, manipulate, or gather intelligence regarding a dispute with Demon Leisure.

19.3 Immediate Tortious and Criminal Remediation

Any breach of this section will result in the immediate and permanent termination of all active contracts for cause. The Company will instantly invoke its legal rights to seek civil injunctions or protection from harassment orders against the Client. Furthermore, because our workshop is a legally protected safe space supporting vulnerable adults under the Equality Act 2010, any external harassment that compromises the emotional stability of the shared workspace will be reported immediately to local law enforcement under the Protection from Harassment Act 1997.

20. Abandoned Vehicles, Contractual Transfer, and Loss of Title

20.1 Definition of an Abandoned Vehicle

A Leisure Vehicle or Commercial Unit shall be formally classified as an “Abandoned Vehicle” under this contract if it meets any of the following criteria:

• The vehicle remains uncollected for more than thirty (30) calendar days following the delivery of an official digital Notice of Completion, and the Client has failed to settle the final invoice balance.
• The Client has initiated an unverified dispute, refused to allow remedy works or diagnostic testing under Section 5, and has left the vehicle inside our workshop footprint for over thirty (30) calendar days while refusing to pay accrued storage fees.
• The contract has been terminated for cause due to a breach of the Zero-Tolerance or Harassment frameworks, and the Client has failed to legally remove the vehicle within seven (7) calendar days of the termination notice.

20.2 The Mechanics of Total Title and Asset Forfeiture

While Clause 10.4 outlines standard statutory sale procedures under the Torts (Interference with Goods) Act 1977, the Client explicitly agrees that where a vehicle is deemed contractually “Abandoned” under Clause 20.1, the Company may alternatively choose to execute an absolute Contractual Transfer of Property. Upon the expiration of a final 14-day Warning Notice sent via tracked mail to the Client’s last known address:

1. The legal title, ownership, and all property rights to the base vehicle and all internal contents shall automatically transfer to Jacksons Leisure Group Ltd as an agreed contractual remedy for fundamental breach.
2. The Company shall be authorised to scrap, strip for parts, dismantle, or retain the vehicle for internal fleet use, completely extinguishing the Client’s right of reclamation.
3. The value of the vehicle at the time of transfer will be offset against the outstanding debt, accrued storage fees (£12/day + VAT), and legal costs. If a deficit remains after the vehicle’s trade value is applied, the Company retains the right to pursue the Client through the civil courts for the remaining balance.

21. Third-Party Component Structural Warranties vs. Installation Labour

21.1 Separation of Warranties

The Client explicitly acknowledges that premium technical components installed by the Company (including, but not limited to, diesel heaters, solar panels, power management systems, battery chargers, and lithium power banks) are covered exclusively by the structural warranties provided by their respective original equipment manufacturers (OEMs).

21.2 The Warranty Claim Mechanism

If a specialised technical component develops an internal electronic or mechanical fault during its warranty period:

• The Company’s liability is strictly limited to verifying the fault via a physical diagnostic inspection under Section 5 and processing the warranty paperwork with the OEM on the Client’s behalf.
• No Free Replacements: The Company is under no contractual or statutory obligation to provide an immediate, free, or temporary replacement component from its own workshop stock while the faulty unit is undergoing testing, repair, or refurbishment by the manufacturer’s engineers.
• Re-Fitting Labour Surcharge: While the manufacturer may supply a replacement part under warranty, any physical labour required by our technicians to extract the failed unit and re-install, re-program, or re-commission the new component is not covered by the manufacturer’s parts warranty. This labour will be billed directly to the Client at our standard hourly workshop rate of £90.00 + VAT per hour, unless the fault was directly caused by a verified installation error made by the Company’s staff.

22. Inherent Risks of DIY, Amateur, or Historic Third-Party Modifications

22.1 The Amateur Structural Hazard

Where a vehicle is delivered to the Company containing pre-existing, non-factory, amateur, or “Do-It-Yourself” (DIY) conversions, lining, cabinetry, or electrical wiring, the Client explicitly warrants that all such modifications are safe, structurally sound, and compliant with relevant safety guidelines.

22.2 Discovery of Non-Compliant Infrastructure

If, during the removal of panels or the installation of new equipment, our technicians discover that pre-existing amateur work is unsafe, non-compliant, or physically obstructs the safe installation of our components (e.g., poorly insulated high-voltage cabling running through a zone scheduled for a diesel heater footprint):

• Immediate Work Halt: The Company reserves the right to instantly halt all contracted services on safety grounds.
• The Remediation Surcharge: The Company will issue a mandatory variation order detailing the extra labour and materials required to strip out, bypass, or correct the unsafe amateur infrastructure. Any such remedial labour will be billed strictly at our standard rate of £90.00 + VAT per hour.
• Complete Indemnity: If the Client explicitly refuses to authorise the paid correction of their unsafe DIY work, the job will be permanently terminated for cause. The Company shall bear zero liability for any subsequent system failures, electrical fires, or structural damage resulting from the volatile interaction between our newly installed components and the Client’s pre-existing, uncorrected amateur infrastructure.

23. Discretionary Subcontracting and Specialist Engineering Services

23.1 Right to Subcontract

The Company retains the absolute, unrestricted right to assign, delegate, or subcontract the execution of any part of the contracted Services to vetted, fully insured third-party specialists, independent engineers, or certified commercial technicians without requiring the prior consent or notification of the Client.

23.2 Unified Defence Shield

Where a portion of the conversion or repair work is executed by an approved subcontractor (such as external upholstery specialists or specialised gas certification engineers), all defences, limitations of liability, zero-tolerance frameworks, and recording bans set out within these Conditions shall extend fully and unconditionally to protect those third-party subcontractors as if they were direct employees of Jacksons Leisure Group Ltd.

24. Intake Condition Reporting & Pre-Existing Aesthetic Defects

24.1 The Visual Custody Baseline

Upon induction of the Leisure Vehicle or Commercial Unit into the Company’s facility, our staff may conduct a cursory external visual assessment and note obvious structural or cosmetic issues on the Pre-Workshop Checklist. However, the absence of an itemised scratch, dent, chip, or interior blemish on our intake form does not constitute legal proof that the damage occurred while under the Company’s custody.

24.2 Limitation of Aesthetic Claims

The Company operates a high-security facility monitored by continuous digital CCTV. The Client explicitly agrees that the Company will not entertain any claims for cosmetic bodywork damage, wheel scuffs, glass chips, or interior wear reported after the vehicle has cleared our exit gate. To assert a claim for damage caused by workshop staff, the Client must point out the defect physically to a manager at the exact moment of handover and provide irrefutable proof from our internal high-definition CCTV logs that the incident occurred on our premises.

25. Timeframes, Estimated Completion Dates, and Exclusion of Delay Liability

25.1 Estimates vs. Hard Deadlines

The Client explicitly acknowledges that conversion and technical engineering works on bespoke vehicles are inherently complex, fluid, and dependent on precise manual crafting and international supply chains. Any completion date, build duration, or delivery timeline provided by the Company—whether verbally, via email, or stated on a Quote—is a strictly non-binding estimation only. Time shall not be of the essence in the performance of this Contract.

25.2 Absolute Waiver of Delay-Related Losses

The Company shall bear absolutely zero civil, financial, or contractual liability for project run-overs, parts delivery delays, or workshop bottlenecks. The Client unconditionally waives any right to claim financial compensation, invoice deductions, or structural damages from Jacksons Leisure Group Ltd for:

• Cancelled holidays, missed ferry crossings, or lost Eurotunnel bookings.
• Campsite booking fees, festival tickets, or alternative accommodation expenses.
• Lost rental income, commercial fleet downtime, or missed business opportunities resulting from a delayed vehicle release.

26. Final Vehicle Release Protocol and Authorised Collection Agents

26.1 Mandatory Proof of Identity

The Company will not release any Leisure Vehicle or Commercial Unit to any individual unless all outstanding balances have cleared via BACS (pursuant to Clause 3.2) and the person physically collecting the keys presents a valid, original UK/EU driving licence or passport matching the name on the primary invoice.

26.2 Third-Party Collection Mandate

If the Client wishes to authorise a third party (such as a transport courier, a family member, or a friend) to collect the vehicle on their behalf:

• The Client must submit an explicit Third-Party Collection Authorisation Mandate from their registered email address at least twenty-four (24) hours prior to the collection window, detailing the full name and ID credentials of the proxy.
• The Transfer of Risk: The exact moment the keys are handed over to the authorised third-party agent, all structural risk, liability, and custodial care transfers instantly and completely to the Client. The Company bears zero responsibility for any subsequent transit damage, traffic accidents, or mechanical mishaps occurring once the vehicle clears our gates in the custody of the proxy.

CLIENT ACKNOWLEDGEMENT & EXECUTION

By clicking “Accept Quote,” signing a digital work order, paying a non-refundable booking deposit, or delivering a Leisure Vehicle or Commercial Unit to a Demon Leisure facility, the Client explicitly and unreservedly binds themselves to these Terms and Conditions in their entirety.

Contact: For any inquiries, orders, or matters related to these Terms and Conditions, you can contact Jackson’s Leisure Group Ltd. at:

Jackson’s Leisure Group Ltd
Registered Office: 20 Wenlock Road, London, N1 7GU, England

Website: https://jackleisure.com
Email: hello@jackleisure.com